1 Message
Customer service - digital converter
I have been getting charged for a digital converter that I have never had on Internet only service, since November of 2020. I have been back and forth with phone and chat support for months. They always assure me that the equipment charge has been removed and I won't see it anymore . . . I just needed to approve a new agreement to remove the equipment.
Fed up by it all, I cancelled my service. Now I am getting text messages reminding me to return this phantom equipment. I have never been credited the erroneous charges and it is impossible to get a knowledgeable human being on the phone.
Help! I am considering cancelling my business services as well because of this sketchy billing and non existent customer service.
XfinityAldrik
Official Employee
•
2.1K Messages
1 year ago
Thank you for reaching out to us @user_ftshg8! This is far from the experience we want you to have. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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