Customer Security Assurance team needed to enable online/IVR payments?

I appear to be having the same issue as the March 19 issue reported by another user at https://forums.xfinity.com/conversations/billing/youll-need-to-make-a-payment-in-person/69bc07ad58321463f4415007

Specifically, one of my credit cards was reissued by the bank due to a non-xfinity fraudulent transaction, but that when xfinity then automatically attempted auto-pay multiple times with the card, xfinity then locked my account from making future payments. Although I can successfully authenticate on the xfinity website, app, and IVR, xfinity blocks me specifically from getting to the part where I would provide a payment method. Unfortunately, I do not have my own vehicle and the closest xfinity store is >12 miles away. I've had xfinity since 2023 and I believe this is the first payment issue.

Based on https://forums.xfinity.com/conversations/billing/youll-need-to-make-a-payment-in-person/69bc07ad58321463f4415007 it appears that the Customer Security Assurance (CSA) team may be needed to resolve the issue and unblock payments.

I understand that I need to direct message my full name and service address, and that I need to make this first public post first in order to enable direct messaging functionality, so I will DM immediately after posting this.

Thank you for your help! 🙏

Edit: I have sent a direct message to xfinity support with my name and address. 🙏