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user_e1jdos
1st Topic

Visitor

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2 Messages

Monday, February 16th, 2026 2:43 PM

Customer Retention

I have been a loyal customer for 30+ years. I am tired to my bill going up every single year for BASIC service. I would like to upgrade to your 50+ channel Tv and keep high speed internet bundled with it. I know exactly how much you are offering this package for to new customers: $120/month. I want a similar deal. Please get me a comparable offer or I will be forced to seek other options after all these years of loyalty. I am tired of getting the runaround from agents who can do nothing for me. Please get me your BEST offer.

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45 minutes ago

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XfinityMelinda

Official Employee

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2 Messages

2 hours ago

Hi @user_e1jdos [Edit, personal information] Thank you for being one of our loyal customers at Xfinity and we appreciate you using our Xfinity Forum Community platform to communicate with us.😀 From what you told us, you are seeing if we can offer an upgrade to your current TV and Internet package compared to what's offered for new customers.  I'll be happy to review the packages that we are able to offer you.  What channels are some of your favorite to watch?  And how many devices connect to your internet?  

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user_e1jdos

Visitor

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2 Messages

I usually have 4 or 5 devices connected to Internet. I am interested in the 50+ TV package with sports. 

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1 hour ago

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XfinityPaula

Official Employee

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1.9K Messages

Thank you user_e1jdos. I would love to help find the best option we have available. Can you please send us a direct message with your name and service address? It will be my pleasure to dig into this for us. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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45 minutes ago

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