1 Message

Tue, Aug 3, 2021 10:45 PM

Customer retention


I signed up for new Xfinity home service just over a month ago in a newly purchased condo.  (I also own a small business that has been using Comcast Business for 5 years).  I mostly wanted internet but decided to try the TV service.  But after a few weeks I've decided I want to drop TV and just keep internet service.  When I called customer service to make that request, however, I was told that since I am no longer a "new" customer I cannot get the 200mbps for $39.99/month internet package (then and still available to "new" customers) and that instead it would be $80/month for 200 mbps internet-only.   Do I really have to cancel my service entirely and sign up with Verizon instead?  Do you want me to switch my business account to another provider as well out of frustration with the company?  I would appreciate the opportunity to talk to somebody in Retention to resolve this rationally. 

Thanks much.


Official Employee


137 Messages

2 m ago

Hello, @user_c9846f! Thank you for reaching out here in our Community! We are sorry about the trouble with the billing. I am happy to look into this for you. Since we need to get into the billing details, I'll need for you to send me a Direct Message with your name and account number. I look forward to your reply.


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