Visitor
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1 Message
Customer retention deals
I have been with Xfinity for a long time. The monthly payment has gotten to be to much. I am looking to lower this for an extended time or will have to disconnect service.
Visitor
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1 Message
I have been with Xfinity for a long time. The monthly payment has gotten to be to much. I am looking to lower this for an extended time or will have to disconnect service.
XfinityMatthew
Official Employee
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2K Messages
54 minutes ago
Hello @user_vz6g5r Thanks for reaching out. We certainly understand the importance of maintaining a plan that works with your budget. We'd be happy to check the account for any new deals or savings that we can get you. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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