1 Message
Custom Modem
I currently have xFi Complete that comes with the modem/router and unlimited data. If I get my own router will I still have unlimited data even though I have my own device or will I charged more? Also will I get rid of any fees due to having my own modem?
Accepted Solution
XfinityJamesC
Official Employee
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1.7K Messages
4 months ago
Greetings, @Jmajorpaid23! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your xFi Complete service. You have definitely come to the right place for assistance.
Under normal circumstances, xFi Complete is $25.00 per month, which covers the advanced gateway (modem rental), unlimited data, and home WiFi assessments to ensure all your devices are receiving the best possible connection. If you wanted to switch to a customer-owned modem and add unlimited data on separately, it would be $30.00 per month. Some states do impose a nominal sales tax when you use rental equipment, so you could potentially see that fee removed if you switch to your own modem, but it is usually less than $1.00 per month.
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EG
Expert
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107.2K Messages
4 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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