NJtoPA's profile

New Poster

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2 Messages

Tue, Sep 14, 2021 9:32 PM

Current Customer - Rising Costs - No Deals

Hi, I am a current customer. Our bill was already very high but our two year promotion ended and jumped our bill up to $283.82 which is way too high. We do really like the service but I have called and talked to two different people at Xfinity who offered us even higher offers than we are currently paying. I even offered to lose the phone service and most premium channels and that bill came out higher than what I was paying a month ago. I have another deal lined up with Direct TV for television and a local internet provider for internet and it is much lower. I wanted to reach out one last time as I saw you had worked with other people in the past on offers for current customers. Again, I have been a loyal customer and like the service but the prices have gone through the roof. I know if I go with Direct TV you will then offer me something as a new customer, I am really hoping you can work with me so it does not come to that (my Direct TV offer comes with a contract so even if you send me a dirt cheap offer as a new customer I won't be able to accept). Thank you for your help.

Official Employee

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182 Messages

3 m ago

Hi there! I appreciate you creating the public post so we can further assist with your initial private chat message. I know how important it is to have a plan that provides you with the services you want while staying within budget. You have reached the right team to help. In order to continue privately, can you please send us a private chat message with the URL link to this post? We look forward to assisting!

Visitor

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1 Message

3 m ago

@NJtoPA Did Xfinity address your issue with transparency? 

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