1 Message
Current billing
I was paying $84.05 and now the bill has jumped $49 more. This is not acceptable!
that is way too high for a single jump !
this bill needs to be lowered or I will find Internet service somewhere else .
thank you
1 Message
I was paying $84.05 and now the bill has jumped $49 more. This is not acceptable!
that is way too high for a single jump !
this bill needs to be lowered or I will find Internet service somewhere else .
thank you
user_a623gl
2 Messages
2 months ago
My next bill will go up by over 51% with no change in service. I don't have the 'direct messaging' or 'chat' links (for some reason - maybe because I use Firefox) that other responses refer to. I guess I'll have to endure the phone torture process.
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XfinityVianney
Official Employee
•
2.1K Messages
2 months ago
Thank you for taking the time to create a new post. I hope you are doing well today. I know seeing any changes in your bill can be frustrating. I'll be glad to review the current pricing and promotion to explore what would be a good fit. Please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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