Visitor
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1 Message
Current Bill one time charge
I have a one time charge of $148 on my bill. $100 of that is for in home service call. I do not feel like I should have to pay for a in home service call when it was our service that needed to be fixed. My TV service is still having issues. THIS IS YOUR ISSUE I should not have to pay for it. Please remove the service fee from my bill and I will be happy to pay it. If not I need to discuss options for cancelation.
XfinityKei
Official Employee
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1.4K Messages
2 days ago
@user_q76o6o Thanks for reaching out to our team for help with your bill and tech charge. I'm sorry to hear you're still having issues. I am happy to take a look at your service and that charge for you! Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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