acillatem's profile

Contributor

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118 Messages

Thursday, January 29th, 2026 8:56 PM

Curious about getting one of the 5 year plans.

Saw something come up in my Facebook feed about the 5 years plans, and started chatting in the Xfinity chat, enquiring about that, and whoever it was said there was only one plan available to me, but that the plan I now have (Fast) would be available in a month, as a 5 year plan, and at the same price, and that I would be notified. That seemed kind of odd, so trying to see if anyone can verify that. Thanks!

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Official Employee

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3.2K Messages

10 minutes ago

acillatem - Thank you for choosing Xfinity, and welcome to the Forums! We’re really glad you’re here. We know that finding the right plan can feel overwhelming at times, and we want to make it as easy as possible for you. You can view and manage your account at any time by logging into your Xfinity account online, where you’ll also see any promotional options available to you. Our team has access to the same great deals and would love the opportunity to connect with you, review your current service needs, and help find the best fit for you. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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