Thank you for reaching out. I see you had a service interruption, and I know that can be a real headache. The Xfinity App is also a great way to stay in the know regarding any issues occurring in the area in the future. You can check for updates and even set up text alerts by texting “OUT” to 266278 to check for any issues in the area, which is really helpful and something I personally rely on for situations like this.
The Status Page online will also allow you to enter your address to monitor potential issues in the area. As you can read here: https://www.xfinity.com/support/articles/check-service-outage, you can also request credits linked to this interruption. You can also use this if you run into simmair troubles again.
XfinityVianney
Official Employee
•
1.7K Messages
3 months ago
Thank you for reaching out. I see you had a service interruption, and I know that can be a real headache. The Xfinity App is also a great way to stay in the know regarding any issues occurring in the area in the future. You can check for updates and even set up text alerts by texting “OUT” to 266278 to check for any issues in the area, which is really helpful and something I personally rely on for situations like this.
The Status Page online will also allow you to enter your address to monitor potential issues in the area. As you can read here: https://www.xfinity.com/support/articles/check-service-outage, you can also request credits linked to this interruption. You can also use this if you run into simmair troubles again.
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