tc21's profile

Visitor

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5 Messages

Saturday, January 11th, 2025 3:07 PM

Credits not issued. Bill wrong for months. Tired of calling

In Sept 2024 I contacted Xfinity cust service to see if I could reduce my bill or get a promo. I was told I would get $45 off. The bill and discount was never applied properly in fact the customer service person wrongly took off my equip charges to get the lower price THEN I lost service because of the equip being removed. Needless to say a total mess by your cust service.  Many more calls in Oct, Nov, Dec still not resolved properly. Finally got a manager named Zho on 12/13/24. I explained all the problems and he promised me a $50 credit for 5 months.  I got one in December but my Upcoming Charge notes a large increase not a credit.   I get NO satisfaction and have wasted hour with CS. Someone please connect me with someone who can help and has some semblance of honesty and service.  This can all be verified by listening to recordings of the many call i made as I am sure there are notes and recorded service calls.

Official Employee

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1.6K Messages

25 days ago

 

tc21, Thank you for reaching out to Xfinity Support. This is never the experience we want for our customers. I would be happy to take a look and see what we can do. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

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• Press Enter to send your message

 

Visitor

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5 Messages

@XfinityAngie​ The requested info was sent via direct message. You can contact me for more details if needed.  I have notes from each call I made.

Visitor

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5 Messages

@XfinityAngie​ Is there any update on this issue?  I sent the DM with the info requested on 1/11/25.

Expert

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31.1K Messages

@tc21​ 

Did you send the DM to @XfinityAngie or to Xfinity Support like requested?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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5 Messages

@Again​ Yes I did reach out to customer support, with no fixing of my problem so far just a lot of [Edited: Language] about billing and yearly increases. An Xfinity supervisor, Zho, promised me FIVE $50 monthly credits in our phone conversation of 12/13/24. Please address that issue and grant the credits as promised. As I said before many times the conversation was probably recorded by xfinity so please honor your employees word. If this cannot be done then tell me now and I will have to go to higher levels of supervisors.  The service, confusion and resolution is horrible.

(edited)

Visitor

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5 Messages

21 days ago

This was my last message to Xfinity Support today as no one has been able to resolve my issue:  Until the 4 additional credits are approved I will continue to complain. My next step is to reach out to Thomas Karinshak your President of Customer Experience. The top level people in Xfinity need to know about the dysfunction going on there. Get me in touch with a manager who can help me or this is my next step.

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