Visitor
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5 Messages
Credits not issued. Bill wrong for months. Tired of calling
In Sept 2024 I contacted Xfinity cust service to see if I could reduce my bill or get a promo. I was told I would get $45 off. The bill and discount was never applied properly in fact the customer service person wrongly took off my equip charges to get the lower price THEN I lost service because of the equip being removed. Needless to say a total mess by your cust service. Many more calls in Oct, Nov, Dec still not resolved properly. Finally got a manager named Zho on 12/13/24. I explained all the problems and he promised me a $50 credit for 5 months. I got one in December but my Upcoming Charge notes a large increase not a credit. I get NO satisfaction and have wasted hour with CS. Someone please connect me with someone who can help and has some semblance of honesty and service. This can all be verified by listening to recordings of the many call i made as I am sure there are notes and recorded service calls.
XfinityAngie
Official Employee
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1.6K Messages
25 days ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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tc21
Visitor
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5 Messages
21 days ago
This was my last message to Xfinity Support today as no one has been able to resolve my issue: Until the 4 additional credits are approved I will continue to complain. My next step is to reach out to Thomas Karinshak your President of Customer Experience. The top level people in Xfinity need to know about the dysfunction going on there. Get me in touch with a manager who can help me or this is my next step.
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