Visitor
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1 Message
Credit
Since I canceled my Xfinity service and received a $70 credit for services I paid for but never used, I would like that amount refunded to my original payment method. Since my account is now disconnected, I don’t want the credit left sitting on an inactive account. Can you process this as a refund rather than an account credit?
XfinityAmira
Official Employee
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5.2K Messages
3 hours ago
Hi user_mfcfyh! We appreciate you taking the time to visit and reach out to our Xfinity Forum. I'm sorry to hear you were not able to utilize the service, but we hope we can be your service provider again in the future. If you've disconnected your Xfinity service and have a credit balance on your account, we'll review the account to see if you qualify for a refund. Once the account meets all refund requirements, refunds are usually sent to the last payment method on file and are typically received within 4 to 6 weeks.
Please visit this link, 'What to expect with a refund from Xfinity,' for more information.
We would be more than happy to double-check that your refund is being processed. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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