Visitor
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1 Message
Credit
Hello,
I have spoke to a few reps and created tickets that were closed without any resolutions. I was told that if I upgraded my modem, I would not have all the Internet issues I have been having. I decided to upgrade and the rep got manager approval to waive my shipping fees and yet I was charged. I was also promised $30 credit for all the down time I have been having with you and how it has impacted my job significantly. Please reverse my shipping fees and add the credit to my account. Why do I have to reach out sooo many times to get this resolved?
XfinityJohnG
Official Employee
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3.1K Messages
1 hour ago
Thank you for reaching out to our team here about those charges. I am very sorry to hear about that experience so far, and I will be happy to look into any of those issues from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address fr your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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