Good Afternoon, @user_xmlfqh! Thank you so much for taking the time to reach out to us here on the Xfinity Forum. I know it can be a lot of work getting everything updated once you receive the new card after being compromised, so I understand it can be frustrating.
You can update the card details following the link here. You can do it via the awesome Xfinity App or online at xfinity.com/myaccount. Please let us know if you have any other questions/concerns, we are happy to help!
I shut my service off in January 2026 I have called 18 times they keep telling me the credit that Xfinity owes me will be back on my credit card in 5 to 7 days here it is June 1, 2026 every single person I spoke to says it will be on your car guaranteed absolutely unprofessional .
if I knew this was gonna be this much of a hassle I would’ve never returned the equipment .
And then when you call up and tell him what you’re calling for they transferred you to three people and not one of them have a clue what they’re talking about. They definitely need some serious training.
but don’t worry if you didn’t pay your bill at the end of the month they’d be sending you an email telling you they’re gonna shut your service off million dollar company and they can’t even give you back the money that’s you owe you unprofessional to say the least .
it’s pretty sad when you pay your bill on time for over a decade and you have to go through this. I’m sure they’ll be another 30 phone calls .
XfinityAdrienne
Official Employee
•
2K Messages
14 days ago
Good Afternoon, @user_xmlfqh! Thank you so much for taking the time to reach out to us here on the Xfinity Forum. I know it can be a lot of work getting everything updated once you receive the new card after being compromised, so I understand it can be frustrating.
You can update the card details following the link here. You can do it via the awesome Xfinity App or online at xfinity.com/myaccount. Please let us know if you have any other questions/concerns, we are happy to help!
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user_8lpltx
Visitor
•
4 Messages
4 hours ago
I shut my service off in January 2026 I have called 18 times they keep telling me the credit that Xfinity owes me will be back on my credit card in 5 to 7 days here it is June 1, 2026 every single person I spoke to says it will be on your car guaranteed absolutely unprofessional .
if I knew this was gonna be this much of a hassle I would’ve never returned the equipment .
And then when you call up and tell him what you’re calling for they transferred you to three people and not one of them have a clue what they’re talking about. They definitely need some serious training.
but don’t worry if you didn’t pay your bill at the end of the month they’d be sending you an email telling you they’re gonna shut your service off million dollar company and they can’t even give you back the money that’s you owe you unprofessional to say the least .
it’s pretty sad when you pay your bill on time for over a decade and you have to go through this. I’m sure they’ll be another 30 phone calls .
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