Good Afternoon, @user_xmlfqh! Thank you so much for taking the time to reach out to us here on the Xfinity Forum. I know it can be a lot of work getting everything updated once you receive the new card after being compromised, so I understand it can be frustrating.
You can update the card details following the link here. You can do it via the awesome Xfinity App or online at xfinity.com/myaccount. Please let us know if you have any other questions/concerns, we are happy to help!
I shut my service off in January 2026 I have called 18 times they keep telling me the credit that Xfinity owes me will be back on my credit card in 5 to 7 days here it is June 1, 2026 every single person I spoke to says it will be on your car guaranteed absolutely unprofessional .
if I knew this was gonna be this much of a hassle I would’ve never returned the equipment .
And then when you call up and tell him what you’re calling for they transferred you to three people and not one of them have a clue what they’re talking about. They definitely need some serious training.
but don’t worry if you didn’t pay your bill at the end of the month they’d be sending you an email telling you they’re gonna shut your service off million dollar company and they can’t even give you back the money that’s you owe you unprofessional to say the least .
it’s pretty sad when you pay your bill on time for over a decade and you have to go through this. I’m sure they’ll be another 30 phone calls .
Greetings, user_8lpltx! We appreciate you bringing your recent cancellation experience. If you still require further support with this billing refund matter, please let us know, as we would love the opportunity to ensure you have been taken care of.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Oh, he is the best spot they sent me a debit card. I asked him to put it back on the credit card that I used to pay the bill and they said no problem. I got to use a car the other day at the store declined.
I meant to say when I use the card debit card at the store, the lady looked at me and said the Xfinity card is declined. Tell me that that’s not a joke.
user_8lpltx, We can look into this for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAdrienne
Official Employee
•
2K Messages
1 month ago
Good Afternoon, @user_xmlfqh! Thank you so much for taking the time to reach out to us here on the Xfinity Forum. I know it can be a lot of work getting everything updated once you receive the new card after being compromised, so I understand it can be frustrating.
You can update the card details following the link here. You can do it via the awesome Xfinity App or online at xfinity.com/myaccount. Please let us know if you have any other questions/concerns, we are happy to help!
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user_8lpltx
Visitor
•
4 Messages
19 days ago
I shut my service off in January 2026 I have called 18 times they keep telling me the credit that Xfinity owes me will be back on my credit card in 5 to 7 days here it is June 1, 2026 every single person I spoke to says it will be on your car guaranteed absolutely unprofessional .
if I knew this was gonna be this much of a hassle I would’ve never returned the equipment .
And then when you call up and tell him what you’re calling for they transferred you to three people and not one of them have a clue what they’re talking about. They definitely need some serious training.
but don’t worry if you didn’t pay your bill at the end of the month they’d be sending you an email telling you they’re gonna shut your service off million dollar company and they can’t even give you back the money that’s you owe you unprofessional to say the least .
it’s pretty sad when you pay your bill on time for over a decade and you have to go through this. I’m sure they’ll be another 30 phone calls .
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