Credit

user_evowgc,

Hi there! Thanks for reaching out. I can certainly understand the importance of receiving a promised credit. That's definitely not the experience we want for anyone to have. You've reached the right team of experts to help with this over social media. To help clarify, the credit should have been applied once the qualifying conditions were met, but it's possible that something was missed or delayed. If you’re open to it, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message, and we’ll gladly look into this and make it right if it hasn’t already been resolved. Appreciate you calling this out, and thank you for giving us the chance to follow up.