U

Tuesday, December 12th, 2023 11:11 AM

Closed

credit

please credit $20 for appointment when xfinity was late past the appointment time

december 3 appointment time 8am-10am, notified technician late, 10.06am technician did not arrive

had to reschedule due to lateness and had to wait 1 week for new appointment

Expert

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111.5K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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2.4K Messages

2 years ago

Hi, @user_922qec!Thanks for taking the time to visit XFINITY on our forums page for help with the credit inquiry. As someone who has been in your shoes before, I understand the concern about wanting credit for a late appointment. At Comcast, we strive to ensure that your experience is our number one product. I am sorry to learn about this experience. We are the right place to go for help. How are the services currently working for you?

2 Messages

2 years ago

Well the Wi-Fi is working but changing the SSID and password was a nightmare. The Xfinity app allows wifi name & PW changes but accepts Wi-Fi network passwords that do not meet it's validation criteria. Yet there is no validation in the app. So creating a Wi-Fi password with letters and numbers but not a special characters is accepted by the app and then fails to actually work as a wifi password. Why not state the SSID and password validation requirements in the app? Even better why not actually employ validation in the app for the ability to change Wi-Fi SSID and password? Spent endless time needlessly on the phone with support before someone finally figured it out. 

Official Employee

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2.1K Messages

Appreciate the feedback user_922qec. I know that we always aim to ensure that your experience if first class. Thank you very much providing this information. It helps us with providing the most functional clear tools. Very sorry for any bad experience, thank you again for taking the time to share this with our community. You are greatly valued! 

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