1 Message
Credit
Internet was down for an hour again today. I work from home and every time you do this I lose pay. I'd like a credit. It wasn't working right from around 9pm onwards last night after being down for over an hour during the middle of my work day. I couldn't stream anything last night as it kept glitching so badly it'd cause the stream to skip around within the show or movie.
Since you made me rent one of your [Edited: "Inflammatory"] huge modems I've had nothing but problems yet my modem which you refused to reregister at my new address rarely had any problems. [Edited: "Inflammatory"]. [Edited: "Inflammatory"]. As soon as any other internet provider in the area lowers their prices then I'm switching.
EG
Expert
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111K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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1.9K Messages
2 years ago
@user_0iq121, This is not the experience we want for our customers. I would be happy to take a closer look at your account and see what is going on in your area. We can run through some troubleshooting steps if needed. Please send us a DM with your name and full address by doing the following:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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