ShaoLunC's profile

New Poster

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1 Message

Thu, Feb 18, 2021 1:00 PM

Credit

May I claim three days of credit for TV/Internet, due to snow storm we had in Houston, Texas, Feb 4, 15 and 16?

I called and chat with an agent and received a $8 good will credit which I appreciate. But I understand there are more credit if I ask, as others got anywhere from 2 to 4 days worth.

 

 

Responses

ComcastMorgan

Official Employee

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2.5K Messages

2 m ago

Good evening, ShaoLunC. Thanks for posting! I'm so happy to hear your services have been restored, I heard about all of the severe weather and power-related trouble that your state experienced over the last few days. We're glad you're safe and OK. The amount of the adjustment for the downtime of a service interruption like this is going to depend on how long we have a record of the service being down for, plus the cost of the service. Some of our customers have four services with us (Cable, Internet, Phone, Xfinity Home, etc.) which means their credit amount would be higher because their daily cost of service is more. We aren't able to apply more than what would be equivalent to what you would have paid if the service was working. So sorry about that! If you have any further questions, please let us know. 

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New Poster

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2 Messages

2 m ago

Good morning, I’m writing to receive credit for internet and tv downtime in TX for February 14-16 and some of the 17th. How do I get the credit? Thank you.

Official Employee

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160 Messages

2 m ago

Hello, @Tdmarie! I am glad your services are working again! I have some steps for you to follow to apply for the adjustment.

1. Please log in to either our easy to use website, https://comca.st/2OZkQmx or our award winning Xfinity app. 

2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience".

3. A form will launch where you can enter your submission to add the adjustment to your account. 

Please let us know if you have any questions about this process. We are happy to assist you and appreciate your time and help with the adjustment submission.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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