Hi there, @WKeats, thank you for taking the time to reach out to us through our Xfinity Forums. I am sorry to hear of the service interruption you had experience this past week. I understand how important it is to have a reliable connection!
To check if the account is eligible for a credit, please send a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
ComcastValerie
Official Employee
•
71 Messages
2 m ago
Hi there, @WKeats, thank you for taking the time to reach out to us through our Xfinity Forums. I am sorry to hear of the service interruption you had experience this past week. I understand how important it is to have a reliable connection!
To check if the account is eligible for a credit, please send a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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