Credit returned to my bank account

I am really getting [Edited: Language] about this returning my credit back to my bank account. I have talked to numerous agents, had tickets made, and even went to the Xfinity Store twice...every time the agent told me the money would be refunded/returned between 24-48 hours yet I haven't seen a penny. Then, I look on the page to view my tickets and they show they are closed. [Edited: Language]?? Stop jerking me around and return my money.

Responses

XfinityRichard

Official Employee

•

1.4K Messages

3 months ago

Hi there, @user_f31b9d ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry to hear about your credit, I know how frustrating and how much of an inconvenience this is for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
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Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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user_f31b9d

Credit returned to my bank account

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