Hello, user_6fok7i! I understand how important it is to stay connected, and I’m sad to hear you were impacted by a recent service interruption. That is not the exerpeince we want for anyone. I appreciate you taking the time to look into this, and I’m happy to help guide you.
You may be eligible for a credit related to the interruption. If your account meets the eligibility requirements such as not exceeding the maximum credit limit. Any applicable credit is typically applied automatically. If you’d like to check your eligibility, you can follow these steps:
Visit the Support page: https://www.xfinity.com/support/ Scroll down to Interruption Map and Credit Select Check Credit Eligibility Enter the requested details about your interruption Review your information and submit
If your account qualifies, the credit will be applied automatically for you. I know interruptions can be frustrating, and I appreciate your patience and understanding.
XfinityThomasA
Official Employee
•
3.5K Messages
2 hours ago
You may be eligible for a credit related to the interruption. If your account meets the eligibility requirements such as not exceeding the maximum credit limit. Any applicable credit is typically applied automatically. If you’d like to check your eligibility, you can follow these steps:
Visit the Support page: https://www.xfinity.com/support/
Scroll down to Interruption Map and Credit
Select Check Credit Eligibility
Enter the requested details about your interruption
Review your information and submit
If your account qualifies, the credit will be applied automatically for you.
I know interruptions can be frustrating, and I appreciate your patience and understanding.
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