AmandaN's profile

New Poster

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1 Message

Thu, Nov 26, 2020 11:00 PM

Credit on disconnected account.

Hi, I disconnected my account in sept 2020. I was billed $270 in October . Then I was told I would be mailed a refund check. I gave them my updated address. But still no check? How come they can take money out of my account months after service has been disconnected but can’t return the funds in the same manner?

I have called and they keep saying a check will be mailed but my account still shows the credit. Where is the check!?

Responses

ComcastAmir

Official Employee

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6.3K Messages

7 m ago

Hi AmandaN, thank you for taking the time out to create a post on our forum. Let's take a look to see what's going on with your refund, to better assist you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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