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burnsieboy
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Contributor

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30 Messages

Fri, Nov 20, 2020 9:00 PM

Credit not deducted on Nov. bill

There is a credit of -$4.15 on my Nov. bill which should have made my monthly payment $168.62, instead my monthly payment remained the same at $172.76, it appears that the - was added as a +. Can someone please explain? 

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Official Employee

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6.7K Messages

6 m ago

Hello burnsieboy. We appreciate you visiting and posting on our Forums. I can assist with reviewing your account's billing, credit, and balance. To get started, please send me a private message and include your full name and service address so I can access your account. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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