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user_g444n4
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Visitor

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3 Messages

Monday, April 6th, 2026 9:03 PM

CREDIT not being applied to invoice - THIRD REQUEST

Hello, I've chatted with customer service twice already spending hours trying to get this issue resolved.  Both times, being promised it would be fixed the next billing cycle.  This issue has been ongoing since SEPTEMBER 2025.  I have a $50 credit on my account that was issued due to service being out for 3 days.  PLEASE APPLY THIS CREDIT TO MY NEXT INVOICE. 

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5 hours ago

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XfinityAbel

Official Employee

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154 Messages

7 hours ago

Thanks for taking the time to post on our Xfinity Community Forms, @user_g444n4. I'd love to look into this further. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
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  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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