Visitor
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1 Message
Credit not applied
Hi I’m reaching out because I was told I’d be getting a $400 credit with no trade in required for one of my mobile lines . I do not see the credit yet applied can this please be added.
Visitor
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1 Message
Hi I’m reaching out because I was told I’d be getting a $400 credit with no trade in required for one of my mobile lines . I do not see the credit yet applied can this please be added.
XfinityJamesC
Official Employee
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3.1K Messages
4 hours ago
Greetings, @Juju_6! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this promotional credit, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
We do currently have a promotion that will provide a $400.00 credit (without a trade-in) toward the purchase of a new Apple, Google, or Motorola device when you add a new mobile line and port in a number from a different provider. The credit is spread out over 36 monthly payments ($11.11 per month), so the new device will need to be on a 36-month payment plan, and you will need to select and maintain Premium Unlimited data on your new line for the full 36 months to qualify. You can find more details about this promotion here: https://www.xfinity.com/learn/deals/mobile
We are also offering a $400.00 credit toward the iPhone 17 Pro or 17 Pro Max for Diamond members when they upgrade an existing line. This one has the same 36-month payment plan, and works with Mobile Plus or Premium Unlimited data.
Can you tell me a little more about this recent order? How long ago was the order placed? Did you complete the order online, over the phone, or did you come in to one of our Xfinity Stores? Have you already received a new billing statement since the order was placed, or is that still pending?
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