3 Messages
credit for unplanned outages
What will be the amount be of the $ credit to appear on our bill for the many hours with no phone/tv/internet service due to Xfinity outages? How do we get this as a firm $ value, and how do we get this to happen automatically without having to spend time reporting and recording lack of service? We pay our bills regularly and in full for full service, but so many unplanned outages keep us from being able to perform our jobs.
EG
Expert
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106.5K Messages
12 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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1.6K Messages
12 days ago
Credits are calculated at total monthly billing minus taxes and divided by 30 to get a daily rate. Then we credit per day of service issue. I can look at the account and get an exact number if you like. We don't currently have a way to do the requests automatically unfortunately, and would require you doing a request any time you know of an interruption.
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