Credit for technician fee

@XfinityMartyR​ I am a long time customer. Went to the xfinity store and they upgraded my cable boxes. Installed them worked fine for a day then no cable. The only option they gave me was for the technician to come out and would only be charged if the problem is in my end. He found the new cable box wasn't working. Tried another brand new one which was broken as well and then the third one which has been working since. (Side note I dont have the newest style box but back to the style I just turned in). 

I ended up calling 5 times to resolve this. 5th time asked for a supervisor. Went back and forth and then she finally issued a credit. Not for the technician fee but for being a long term "diamond" customer. I dont know what has happened to xfinity and their customer service but what a joke.  All that hassle on my end to get a credit that never should have been on their. Next time I will just cancel service and not even bother knowing what I will have to go thru. Do better xfinity 

Hello user_njacc0 thank you so much for following up and letting us know this was ultimately resolved for you. When sending a technician to your home, it is best to review our article Prepare For A Service Visit for best practices and tips, and this does go over potential charges. Your feedback is valuable to us, and we do appreciate you taking the time out of your day and sharing your experience, and we are always available to assist here via our Xfinity Forums.