showellp's profile

New Poster


2 Messages

Fri, Feb 19, 2021 9:00 AM

Credit for Outages

We are still currently without internet service due to an ice storm in Oregon. We lost service on 2/12/2021 and currently still do not have service as of 2/19/2021. I would like a credit for the days we have had and will have outages for. My account number is .  Thank you. 



Official Employee


149 Messages

2 m ago

Hello, @showellp! Thanks for reaching out about your service. I am up in WA state and have been through 2 ice storms now. I know that is scary, stressful, and frustrating. We are glad to help! You can check on your service in the Xfinity My Account app. We update the app when our teams have further information on when the service will be restored and you can sign up for text alerts. You will want to wait for the credit adjustment until things are working again so we can capture all of the downtime. These are the steps for you to follow to apply for the adjustment.

1. Please log in to either our easy to use website, or our award winning Xfinity app. 

2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience".

3. A form will launch where you can enter your submission to add the adjustment to your account. 

Please let us know if you have any questions about this process. We are happy to assist you and appreciate your time and help with the submission.


I also wanted you to be aware that I edited your post due to providing your account number. We ask for personal information in a Private Message as part of our Forum rules, never in public, to keep you safe. If you would like us to check on your service further feel free to send me a Private Message including your first and last name as it appears on the account. To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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