Thanks for meeting us here in our community about a service adjustment credit, @user_agw4ko. We'll gladly review the account and check on that credit for you.
In the future, you're welcome to check the status of your service interruption through your Xfinity app or by logging into the Xfinity Status Center in My Account. Here's the link in case you don't have it, https://www.xfinity.com/support/status?linkId=111567232. You can review it and request the credit. If eligible, your may receive the credit.
Please send us a Direct Message with your name and service address, so we may review the account.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
EG
Expert
•
121.3K Messages
6 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
•
2.8K Messages
6 days ago
@EG Thanks!
Thanks for meeting us here in our community about a service adjustment credit, @user_agw4ko. We'll gladly review the account and check on that credit for you.
In the future, you're welcome to check the status of your service interruption through your Xfinity app or by logging into the Xfinity Status Center in My Account. Here's the link in case you don't have it, https://www.xfinity.com/support/status?linkId=111567232. You can review it and request the credit. If eligible, your may receive the credit.
Please send us a Direct Message with your name and service address, so we may review the account.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
(edited)
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