Hi @user_n5pk9t thank you for reaching out about this concern and the Xfinity app will be the best for staying up to date on any interruption going on in the area and signing up for notifications.
During that time you can also check for Xfinity Hotspots that may be available nearby.
We did not see that you are having trouble reaching us by phone, however, do not worry you can do this process as a self-service online.
If you are the primary account holder or manager, sign in to the Xfinity app or xfinity.com and click on Ask Xfinity Assistant.
Request a credit for a particular service charge or one-time fee by entering credit or credit for fees.
The Xfinity Assistant asks some questions to decide if your credit request meets requirements.
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Expert
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121.3K Messages
11 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_n5pk9t
Visitor
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2 Messages
11 days ago
Umm, hello I clearly stated my complaint, and am unable to speak to a human when I call customer service.
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XfinityEva
Official Employee
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2.7K Messages
11 days ago
Hi @user_n5pk9t thank you for reaching out about this concern and the Xfinity app will be the best for staying up to date on any interruption going on in the area and signing up for notifications.
During that time you can also check for Xfinity Hotspots that may be available nearby.
We did not see that you are having trouble reaching us by phone, however, do not worry you can do this process as a self-service online.
Please see the full article here:
https://www.xfinity.com/support/articles/credit-xfinity-assistant
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