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Monday, September 18th, 2023 4:43 PM

Closed

Credit for outage

I was a out of service for five days. Are you going to adjust my bill for them five days? My box went bad and they had to replace it.

Expert

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103.6K Messages

8 months ago

The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1K Messages

8 months ago

Hey there, sorry to hear about that lapse of service. Typically if there is an interruption preventing you from watching then we would credit that time, if the equipment went out, it could vary depending on the circumstances. Happy to see what our options are for you. Please send a DM to XFINITY SUPPORT with your name and address so that I can look into this for you!

2 Messages

My name is [EDIT: Private Information.] My address is [EDIT: Private Information] hours and

(edited)

Expert

 • 

30.4K Messages

@user_759ac3​ 

You sent your information publicly.  You need to send it in a direct message instead.

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

 • 

1.3K Messages

8 months ago

I'm sorry, @user_759ac3. We will have to remove your last comment. Please send us a DM instead with your name and address. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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