Colestl1's profile

New Poster


1 Message

Sat, Feb 20, 2021 8:00 AM

Credit for Outage

Are you all crediting customers’ bills for service outage? We were without power and therefore Internet and cable last week.



Official Employee


78 Messages

2 m ago

Hello, @Colestl1, thank you taking the time to reach out to us. I hope you and  your loved ones are all staying safe! I know how important it is to have a reliable connection and I am sorry to hear due to the power interruption you were not able to experience that reliability.


To check if your account is eligible for that credit, please send us a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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