Colestl1's profile

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Saturday, February 20th, 2021 8:00 AM

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Credit for Outage

Are you all crediting customers’ bills for service outage? We were without power and therefore Internet and cable last week.

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Official Employee

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974 Messages

4 years ago

Hello, @Colestl1, thank you taking the time to reach out to us. I hope you and  your loved ones are all staying safe! I know how important it is to have a reliable connection and I am sorry to hear due to the power interruption you were not able to experience that reliability.

 

To check if your account is eligible for that credit, please send us a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

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