Regular Visitor
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4 Messages
Credit for Outage in Houston Freeze Power Outage
I lost power for 3 days in Houston and had no cable or internet service. How can I request credit for that period? Thanks
Regular Visitor
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4 Messages
I lost power for 3 days in Houston and had no cable or internet service. How can I request credit for that period? Thanks
Responses
ComcastValerie
Official Employee
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77 Messages
2 m ago
Hello, @Alex_12, thank you for taking the time to reach out to us. I hope you and your loved ones are doing well and staying safe! I understand how important it is to have a reliable connection and I am sorry to hear you were unable to experience that reliability while your power services were interrupted. Please rest assured, you have reached the right place. My team and I can review the account and your credit request. Please send us a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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heyz32
New Poster
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1 Message
2 m ago
i lost power and was without cable and internet during freeze, how do i get credit for these days
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