Visitor
•
4 Messages
**Credit for no service**
Outage from July 21 through July 28th. Xfinity was working in the area and our service never came back on.
service rep was out on July 28th and installed new plug on booster.
He said Xfinity required this to be fixed by them.
can you please help with the 8 day credit due.
XfinityJohnG
Official Employee
•
2.1K Messages
14 days ago
Thank you for reaching out to us here. I will be happy to take care of that request from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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