3 Messages
Credit for Internet outage
Kirkland, Totem Lake,
Incredible, Xfinity internet outage was 24+ hours due to some network issue they had and yet, they say "Your account isn't eligible for a credit at this time" -We couldn’t find any eligible outages during the time frame you provided. Please note that power outages or outages caused by weather or maintenance are ineligible for a credit.
That's how you treat your customers??? My Xfinity Compliment - [Edited: "Solicitation"]
XfinityFrank
Official Employee
•
1K Messages
2 hours ago
Hi there, @user_6dk9fr! Thanks for reaching out to us here on the Community Forum! Sorry to hear about the service issue and trouble with the credit request. We can check and see about your service and any credits that may be due. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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