Nikwagg's profile

New Poster


6 Messages

Tue, Feb 16, 2021 11:00 AM

Credit for internet being out

Where do I ask or apply for a credit on my account. My internet has been out for 3 days now in Portland Oregon. Please help



Official Employee


6.7K Messages

2 m ago

Hello Nikwagg. I know how inconveniencing it is when your service is not working. I can help with reviewing your account and the billing adjustment options we have available. To get started, please send me a private message and include your full name and service address, so I can assist you. Send me a private message by clicking my profile name (ComcastJoeTru), then click "Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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