Visitor
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1 Message
Credit for home call
Got a new xfinity modem. Had problem getting landlines phone to work. Xfinity tech in Egypt could not solve problem and set up a home call. The problem waS solved. Technician also fixed some outdoor wiring issue. I was charged $100 because a technician in Egypt could not help! I was told by two different reps that I would get credit next month, but it never came. Now I am told there will be no credit.
[Edited: "Personal Information"]
Thank you for any assistance!
XfinityRoberto
Official Employee
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2.2K Messages
2 days ago
Hi there and welcome to Comcast @user_cuq9sg. Thank you so much for reaching out to us regarding your recent issues you had with your service. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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