snow7551's profile



327 Messages

Mon, Sep 27, 2021 9:23 PM

credit for down comcast outages

   my internet  went down around  5:47 am   and this  now  got it back  up around  2:00  i would like  like  some  credit    for the down time  


Official Employee


6.6K Messages

2 m ago

Hello snow7551, thank you for creating a post for this concern. We are happy to address this for you, for further assistance could you please send us a private message with your full name and street address? 


To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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