Credit for Customer-Owned Equipment
A long time ago, I was receiving credit for customer-owned equipment (one credit for a main TiVo DVR, with 2 mini TiVos). To receive the credit, I had to call.
The credit for the single DVR stopped for an unknown reason; since then, I upgraded the mini TiVos to full-fledged TiVo DVRs--so, now there are THREE DVRs, but ZERO credits. Instead, I'm being chaged $10 or $20 per month now for two DVRs and no credits. Sorry to be vague, but I cannot view billing details from my account.
I would love to be able to view billing details or be sent billing statements so that I could more timely question possible errors.
One of the times I went in to exchange a cablecard for one that would not activate, they said they needed to charge me for the card. Early This year (2020), after the start of Covid, they said they would charge to activate the TiVo cablecard. I'm now reducing the number of channels I have--just can't afford the bill with all the extra charges and no credits.
My next step will be to exchange the TiVo types and switch to over-the-air streaming so I can eliminate Comcast; can't think of other solutions. ~Cindy