Visitor
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4 Messages
Credit for buy one line get one line.
I was told when I switched that I could take the bogo or the byod deal. I chose the bogo. It has been 4 months and the free line sure isn't free! I was told they were both 30 dollars and I would get a 30 credit on my phone. I found a receipt that is in my order history from activating service and it says clearly 30 credit. However, when I look at the 2nd receipt it says that line was 45 a month. I was on with representatives all evening and I have gotten no resolution. It's frustrating that a billion dollar company is so greedy to refuse a promotion that was offered.
user_j9mfxg
Visitor
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4 Messages
10 days ago
It's frustrating to see that others were able to do the byod and the bogo. My line in billing says it was a byod. But I was told I could only do one.
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XfinityKei
Official Employee
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1.4K Messages
10 days ago
@user_j9mfxg Thanks for bringing your mobile discount concerns to our attention. We can certainly review your account and go over your mobile order and details with you to resolve your mobile account concerns.
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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