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Visitor

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3 Messages

Tuesday, July 8th, 2025 6:15 PM

Credit Escalation

Account Edited: "Personal Information"

Official Employee

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2.1K Messages

16 hours ago

 

user_4e0xeg Hello, and thank you for reaching out via our Xfinity Community Forums. How can I help you? 

 

Visitor

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3 Messages

16 hours ago

I am checking on a credit that was posted to my cancelled account for early termination. I got a bill showing a credit balance of $21.88 and now it looks like I've been billed again for early termination

Visitor

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3 Messages

16 hours ago

The CF # for the credit Escalation is [Edited: "Personal Information"]

(edited)

Official Employee

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214 Messages

Hello @user_4e0xeg, I would be glad to check on the status of your ticket.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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