I am checking on a credit that was posted to my cancelled account for early termination. I got a bill showing a credit balance of $21.88 and now it looks like I've been billed again for early termination
Hello @user_4e0xeg, I would be glad to check on the status of your ticket. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityChristy
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22 days ago
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user_4e0xeg
Visitor
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3 Messages
22 days ago
I am checking on a credit that was posted to my cancelled account for early termination. I got a bill showing a credit balance of $21.88 and now it looks like I've been billed again for early termination
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user_4e0xeg
Visitor
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3 Messages
22 days ago
The CF # for the credit Escalation is [Edited: "Personal Information"]
(edited)
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