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user_5truwi
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2 Messages

Friday, January 5th, 2024 4:44 PM

Closed

Credit Escalation department

I have a unresolved issue with my xfinity bill for charges that are wrong. Xfinity now sends me a message saying it's closed. No one called me no one talk to me other than the chat person. I being charged for items I did not receive from Comcast how do you talk to a credit Escalation manager to get my bill of $105 to where it's the $7.50 I really owe

Question

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Updated 

11 months ago

577

4

XfinityJoe

Official Employee

 • 

760 Messages

1 year ago

@user_5truwi 

Please send us a DM with your full name and address to Xfinity Support.

 

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

 

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0

user_ac32db

Visitor

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2 Messages

1 year ago

I have the exact same problem.

1

0

XfinityAmandaB

Official Employee

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2.2K Messages

 

user_ac32db Thank you so much for your comment letting us know of your issues with a credit. Our credit team does not typically speak to customers as they are an offline team that does research. We would be more than happy to look into your credit for you.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
 

Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_9i9wm5

1 Message

1 year ago

I was too charged  for xfi pod I never ordered and they made me go and returned the pod and still waiting for the credit to be escalated. [Edited: Inflammatory]

(edited)

1

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

Hello user_9i9wm5, thank you for visiting our Forum regarding that credit request for your WiFi Boost Pod. I'd love to work with you on this and help get to the bottom of it for you. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_5gqzly

2 Messages

11 months ago

Get used to it or change providers. For anyone reading this, Xfinity is the worst service and customer service I have experienced ever. 

Imagine being told repeatedly, “we see the issue, but there’s nothing we can do about it, the system won’t let us, there’s no further escalation points” after they’ve effectively stolen nearly $400 from you. They even have nerve to try and sell you something in the process.

you may as well be talking to AI.

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