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user_uy1lue
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4 Messages

Wednesday, January 8th, 2025 12:57 AM

Credit denial

I was told I  would  get a 40 dollar credit....within 24 hrs...now I  get notified it was denied...it WAS YOUR BOX THAT  FAILED

Question

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Updated 

3 months ago

37

2

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XfinitySheila

Official Employee

 • 

1.1K Messages

4 months ago

 

Hey there! I'd love to assist with reviewing your credit request. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

3

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user_uy1lue

4 Messages

I tried to follow your user name but wouldn't work just like everything else in your techno [Edited: Language] ...I lose 2 to 3houes of my day and then YOU CHARGE ME MORE MONEY.....don't refund it and lie to me every time....38 hours ago I was told I would get the 40$ refund in 24 hours cuz you charged me 100$ refund 60 and now wont do the forty LIKE YOU PROMISED!!!!!!!!!!!

(edited)

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3 months ago

0

XfinityThomasC

Official Employee

 • 

2.4K Messages

Hello, @user_uy1lue
My apologies for this inconvenience. Are you typing "Xfinity Support" in the 'To' line? A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_uy1lue

4 Messages

what a waste of time

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3 months ago

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user_uy1lue

4 Messages

3 months ago

you can just credit me the 40 dollars like you said you would instead of making me follow 100 step directions I DONT KNOW HOW TO DO!!!!!!signed NOT STEVE JOBS!!!!!!!!!!

1

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XfinityPaula

Official Employee

 • 

1.4K Messages

user_uy1lue I'm sorry that this is so frustrating. I want to help and make sure the account is adjusted correctly. In order to do that I need you to send us a direct message, so I can obtain your account details. From there I can review the account and help with the adjustments. The steps we are sharing is the way to send a direct message. Unfortunately we are not able to initiate a direct message with you, but we want to help. 

If you are signed in there should be a direct message icon so click https://comca.st/3J0ir1l

From here you would click on new message which is a pencil and paper icon. Are you able to create a new message?

 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

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