gtb513's profile
gtb513
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Wed, Nov 11, 2020 9:00 AM

Credit coming over from prvious bill as a debit

you're over charging me on my current bill because youre bringing a credit over from my previous account, I only have two accounts because Xfinity messed it up so bad it was the only way to fix it, and you're debiting me for a credit - how can I talk to someone about correcting this> 

 

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7 m ago

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Expert

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25.8K Messages

7 m ago

@gtb513 wrote:

you're over charging me on my current bill because youre bringing a credit over from my previous account, I only have two accounts because Xfinity messed it up so bad it was the only way to fix it, and you're debiting me for a credit - how can I talk to someone about correcting this> 

 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

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ComcastAmira

Official Employee

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2.3K Messages

7 m ago

Hello @gtb513, thanks for reaching out to our Digital Care Team through Forums. We appreciate you being a customer with us and I am sorry to hear about the billing issues on your account. We definitely want to further look into and assist you with this. Can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

 

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