Credit coming over from prvious bill as a debit

you're over charging me on my current bill because youre bringing a credit over from my previous account, I only have two accounts because Xfinity messed it up so bad it was the only way to fix it, and you're debiting me for a credit - how can I talk to someone about correcting this>

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Expert

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31.9K Messages

5 years ago

@gtb513 wrote:

you're over charging me on my current bill because youre bringing a credit over from my previous account, I only have two accounts because Xfinity messed it up so bad it was the only way to fix it, and you're debiting me for a credit - how can I talk to someone about correcting this>

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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XfinityAmira

Official Employee

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4.2K Messages

5 years ago

Hello @gtb513, thanks for reaching out to our Digital Care Team through Forums. We appreciate you being a customer with us and I am sorry to hear about the billing issues on your account. We definitely want to further look into and assist you with this. Can you please send me a Private Message including your first and last name as it appears on the account?

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

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Billing

gtb513

Credit coming over from prvious bill as a debit

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XfinityAmira

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