Visitor
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1 Message
Credit balance
My account shows a green credit balance of –$193.10 and an upcoming Auto Pay transaction for –$193.10. Can you confirm whether my account has any amount currently due and whether this credit will automatically apply to my next bill?
XfinityKei
Official Employee
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2.9K Messages
26 days ago
@user_f7u1z8 Our team is here to help, and we can go over your account balance, credit and more! Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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