Visitor
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1 Message
Credit Balance on Monthly Statement
I'm trying to request a credit balance that's posted on my account to be transferred to my bank. Is there any way I can do this online?
Thanks
Visitor
•
1 Message
I'm trying to request a credit balance that's posted on my account to be transferred to my bank. Is there any way I can do this online?
Thanks
XfinityKassie
Official Employee
•
2.5K Messages
4 years ago
@user_d056a5 Good afternoon! Thank you for reaching out to our Community Forums Team for assistance with your credit balance. If your account is still active, the credit will automatically apply towards your next statement. If your account is not active, we can assist you with requesting a refund for the credit balance. I would be happy to take a look, and get you in the right direction for some more specific answers today. To get started, can you please Direct Message your name, and the service address?
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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