Crazy coverage fee during pandemic

We are out of work and have 3 kids doing school online. I've been paying too much already for my Internet, and now I'm being charged an extra $100 to my bill. I've tried to add u unlimited data and have had no luck considering I cannot get a live human on the phone. I've always paid my bill on time for 2 years straight. I truly cannot believe this.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Again

Expert

•

31.9K Messages

5 years ago

@Kylemurphy

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

0

CCMartin

Gold Problem Solver

•

2.9K Messages

5 years ago

Hi there, @Kylemurphy,

We want to help you out here on our Xfinity forums. We can get the Unlimited Data added to your account through here!

Can you please private message me your full name and service address?
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

0

Billing

Kylemurphy

Crazy coverage fee during pandemic

Again

CCMartin

New to the Community?