Covid-19 Response, Billing, Debt Collection
I have been couch surfing during the Covid-19 response and was unable to use my service for 7 months. Due to the unforseen nature of this pandemic and the stress of being housing insecure, I have not returned my equipment and I now have both an unpaid bill on my account with Xfinity, and a notice from SouthwestCredit that I have a different amount due with them through Comcast.
To my knowledge, I did not receive a notice my account would be sent to a creditor. Since the amount listed on my account with Xfinity and with SouthwestCredit are two different numbers, I am unsure who to pay in part or in full. Additionally, I have carted my unreturned equipment around from house to house and could still arrange to return it.